Effective Date: April 8, 2026
These Terms & Services govern the website, communications, estimates, products, and services provided by Big Box Who? Window Replacement (“Company,” “we,” “our,” or “us”). By using this website, requesting a quote, submitting your information, approving an estimate, signing a proposal, or paying for services, you agree to these Terms & Services.
Big Box Who? Window Replacement proudly provides window installation services and double glazing installation services throughout the Phoenix Metro Area, including Tempe, Scottsdale, Paradise Valley, Mesa, Chandler, Gilbert, Queen Creek, San Tan Valley, Phoenix, Glendale, Peoria, Sun City, and El Mirage.
Big Box Who? Window Replacement
For customer support regarding services, scheduling, or SMS communications, call 602-848-1711 or reply HELP to any text message you receive from us.
Big Box Who? Window Replacement provides residential window and patio door-related services, which may include:
The exact scope of work for any project will be listed in the written proposal, estimate, invoice, or agreement approved by the customer. Any additional work outside the approved scope may require updated pricing and written approval.
All estimates are provided based on the information available at the time of inspection, consultation, or measurement.
Pricing may change if:
Any revised pricing will be communicated before additional work is completed.
A deposit may be required to secure scheduling, product ordering, or installation dates.
Payment terms may include:
Late or unpaid balances may delay scheduling, installation, warranty handling, or future services.
Big Box Who? Window Replacement works with manufacturers and third-party suppliers to provide window and patio door products. Product availability, lead times, finish options, glass packages, and model availability may change without notice based on manufacturer supply conditions.
We are not responsible for manufacturer discontinuations, backorders, shipping delays, or changes made by third-party suppliers.
Installation dates and project timelines are estimated and may change due to circumstances beyond our control, including:
We will make reasonable efforts to communicate scheduling updates promptly, but we are not liable for delays outside our reasonable control.
The customer agrees to:
Delays caused by restricted access, unsafe conditions, or incorrect customer-provided information may result in rescheduling or additional costs.
While we take care to perform professional installation, some homes may present hidden conditions that are not visible before work begins. These may include framing issues, water damage, stucco damage, structural irregularities, code-related issues, or prior installation defects.
If concealed conditions are discovered, additional labor, materials, or repairs may be required. These items are not included unless specifically stated in writing.
Any workmanship warranty provided by Big Box Who? Window Replacement will be defined in the customer’s project documents when applicable.
Manufacturer warranties apply separately to eligible products and materials and are subject to the manufacturer’s own terms, limitations, and claim procedures.
Warranties generally do not cover:
By using this website, you agree not to:
All content on this website, including text, branding, graphics, layout, and original marketing materials, is the property of Big Box Who? Window Replacement or its licensors unless otherwise stated.
When you submit a form on our website, request a quote, call us, or otherwise contact us, you agree that the information you provide is accurate and that we may contact you regarding your request.
Submitting a form does not guarantee service availability, project acceptance, product availability, or installation timing.
By providing your mobile phone number to Big Box Who? Window Replacement through our website, quote form, phone call, contact request, or other opt-in method, you consent to receive text messages from us related to your inquiry, appointment, estimate, project, or customer service communications.
You may receive text messages related to:
We do not use SMS consent as a condition of purchase.
To stop receiving messages, reply STOP to any text message.
For assistance, reply HELP to any text message or call 602-848-1711.
Message frequency may vary depending on your interaction with our company, the status of your quote, and your active project.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
You must be 18 years of age or older to use this SMS service.
Your use of our website and communications is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information, including information submitted through forms and SMS opt-ins.
Because many products are measured, ordered, or customized specifically for the customer, cancellation and refund eligibility may depend on the project stage.
Deposits, ordered materials, custom products, and special-order items may be non-refundable once ordering, production, or scheduling has begun.
Any refund, if approved, will be handled in accordance with the written agreement and the status of the project.
To the fullest extent allowed by law, Big Box Who? Window Replacement is not liable for any indirect, incidental, special, exemplary, or consequential damages arising out of the use of this website, communications with our company, delays, manufacturer issues, or services performed.
Our total liability for any claim related to services shall not exceed the amount actually paid to us for the specific services giving rise to the claim, unless otherwise required by law.
You agree to indemnify and hold harmless Big Box Who? Window Replacement, its owners, employees, contractors, affiliates, and service providers from claims, damages, liabilities, costs, or expenses resulting from your misuse of the website, inaccurate information you provide, or your violation of these Terms & Services.
These Terms & Services are governed by the laws of the State of Arizona. Any disputes arising from these terms or from services provided by Big Box Who? Window Replacement shall be handled in the appropriate courts located in Maricopa County, Arizona, unless otherwise required by law.
We may update these Terms & Services from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised terms.
If you have questions about these Terms & Services, our services, or our SMS communications, please contact:
Big Box Who? Window Replacement